— ENABLEMENT & SUPPORT
Master Medical AI, Responsibly
Great technology creates value when people truly master it. That's why enablement is part of MedPro itself: we support your team's upskilling and adoption at every step — from your first hour in the platform to a company-wide rollout — so you can create trusted medical content with AI, responsibly.
— ENABLEMENT & SUPPORT JOURNEY
The MedPro Journey
From your first hour to a company-wide rollout — five stations, one line, built on our 5-pillar Enablement & Support concept.
STATION 1 · FOR ALL USERS · IN-APP, SELF
Mandatory Onboarding
Starts automatically on first access after the release: ~1 hour covering MedPro's capabilities, with a quiz and training documentation shared with your organization admin. Pause and return anytime.
STATION 3 · FOR ALL USERS
24/7 Training Hub
Recorded sessions, videos, tutorials and materials, anytime. For self-service learning, refreshers, or to prepare for a live session and come ready with questions.
STATION 5 · COMPANY SPECIFIC
Champion-Led Sessions
Company Champions enabled and supported by AVAYL, host regular sessions for the wider user community: Q&A, practical guidance, refreshers and training tailored to your organization.
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STATION 2 · FOR ALL USERS · LIVE & BOOKABLE
Trainer-Led Sessions
Live sessions across Europe, US and APAC. Medical Information: de-novo SRDs, updates, customization & localization. Medical Affairs: research, content creation, infographics & slides, open to all users.
STATION 4 · COMPANY SPECIFIC
Program Check-ins
Regular check-ins with your AVAYL team on your MedPro program: configuration, rollout, adoption, feedback and evolving requirements, from implementation through everyday use.
— LIVE SESSIONS
Book Your Training
Trainer-led sessions are offered continuously across different time zones: join the ones most relevant to your role.
The training sessions are designed as a step-by-step learning journey, with each session building on the knowledge and workflows introduced in the previous one. For the best learning experience, we recommend completing the sessions in the order shown, starting with onboarding and progressing through each topic sequentially.
— QUESTIONS & SUPPORT
We are Here to Support You
Your AVAYL Contact
Your organization has a dedicated AVAYL contact who supports your MedPro journey, answers questions, and coordinates with your team where needed. You can also reach us anytime.
Not a MedPro Customer Yet?
If you're interested in learning how AI can support the creation of trusted medical content, we invite you to join one of our AI Academy sessions. These live discussions bring together industry experts to share best practices, practical use cases, and insights into the responsible adoption of AI in Medical Information and Medical Affairs.