MedPro helps Medical professionals to bring together AI-enabled research, content generation and management, while keeping experts in the driver's seat.
Medical inquiry management today
Life science companies receive medical inquiries from healthcare providers and patients on a daily basis. They are responsible for providing timely, evidence-based information about their products.
Responding to medical inquiries is not optional—it is a requirement enforced by global regulatory bodies such as the FDA and EMA, as well as by local authorities. Urgent inquiries must be addressed within 24 hours, while non-urgent ones should be answered within three days. All responses must comply with local regulations and provide scientifically balanced, high-quality information.
Costly repetitive process—many healthcare companies outsource the management of recurring inquiries to expensive vendors in different countries, relying on standard documents. However, the development and maintenance of internal standard materials and responses to complex questions are still handled in-house, adding to the operational burden.
Time-consuming manual task—inquiries from healthcare professionals often involve complex, detailed questions that go beyond standard guidelines. Addressing these can take Medical Information Specialists anywhere from two hours to two days, as they require thorough research and precise medical writing.
Status Quo
Medical Information Specialists spend two hours to two days to respond to complex inquiries and create standard documents.
Reactive content creation and updates of standard documents based on manual inquiry analysis.
External medical information services are costly and need to be maintained.
MedInfo systems, literature databases, and content management systems are scattered across the workflow and lack automation.
With MedPro
Twofold increase in productivity while maintaining quality and compliance.
Automated, data-driven suggestions to proactively create medical content, reducing total inquiry and second line volume.
Save up to 80% vendor cost.
AI-powered, end-to-end service for inquiry management, literature research, medical writing, and seamless content management.
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