Frequently asked questions

MedPro is a cloud-based software-as-a-service (SaaS) platform that leverages AI to streamline and accelerate end-to-end medical information processes. Unlike traditional data systems that lack automation, or AI solutions that struggle with reliability and workflow integration, MedPro offers a robust alternative. It automatically extracts information from incoming inquiries and suggests relevant existing materials. When adaptations are needed, MedPro enables rapid, systematic literature research and provides in-editor AI functionalities—empowering Medical Information Experts to maintain full control of the AI-driven process. In doing so, it helps unlock the full potential of AI.

MedPro is designed for medical professionals in the life sciences industry. Companies in this field receive daily medical inquiries from healthcare professionals (HCPs) and patients and must keep their medical content aligned with the latest clinical evidence. MedPro supports Medical Information Specialists, Medical Advisors, and other Medical Affairs experts by streamlining workflows and ensuring information remains accurate and up to date.

Organizations that have adopted MedPro have reported cost savings of up to 80% in medical writing and first-line inquiry management services. Customers have also seen significant productivity gains—up to 70% for teams such as Medical Information Specialists and Medical Advisors, and up to 25% in other medical functions. MedPro also shortens time to output while maintaining high-quality standards. Most importantly, it ensures that medical experts retain full control over content, enabling more efficient and accurate management of medical information.

Begin by reaching out to our team for a personalized demo, where we’ll walk you through the platform’s key features and show how it can be tailored to your organization’s specific needs. After the demo, we’ll collaborate with you to design a plan that meets your operational and regulatory requirements—selecting the right modules and configuring the platform to align with your workflows. Once setup is complete, our team will guide you through onboarding and provide comprehensive training to ensure your staff is fully equipped to use MedPro effectively. From seamless data integration to role-based access setup, we’ll make sure your system is ready to support your team’s goals from day one. Our dedicated support team remains available throughout onboarding and beyond, ensuring a smooth transition and immediate productivity gains.

In a highly regulated industry where scientific rigor and balance are paramount, we take several measures to ensure you can trust any output generated by MedPro. First, MedPro only works with trusted and verified medical sources, as well as your own data—ensuring that all information processed by the system is validated. Second, you remain in full control of source selection, deciding which information should be included in your systematic research. Finally, MedPro transparently displays citations and annotates referenced sections directly on the original sources, streamlining the review and approval of all generated content.

MedPro supports seamless integration of internal company data through multiple methods. The platform enables data import and export in various formats, ensuring alignment with your internal processes. In addition, MedPro offers customizable APIs and integration tools to meet specific data requirements and maintain compatibility with your organization’s existing infrastructure.

MedPro ensures the highest level of data security through a combination of advanced encryption, secure access controls, and regular security audits. All data is encrypted both in transit and at rest to protect sensitive information from unauthorized access. Role-based access controls enable organizations to manage user permissions, ensuring that only authorized personnel can view or modify data. In addition, MedPro complies with industry standards and regulations such as GDPR and undergoes regular audits to maintain the integrity and security of your data. For more details, please refer to our security page.

MedPro is built specifically for pharmaceutical and life sciences teams and complies with the requirements of healthcare authorities such as the EMA and FDA. When needed, we also support GxP validation. Through MedPro’s unique architecture—embedding into medical processes and providing transparent traceability of references—we ensure compliance with the EU Artificial Intelligence Act and the Colorado AI Act.

MedPro offers a comprehensive solution that covers the entire workflow of handling medical inquiries—from initial first-line inquiries to complex second-line requests. This end-to-end platform includes robust capabilities for research, writing, review, approval, and content management, ensuring a seamless process throughout.

For first-line inquiries, MedPro automates the extraction of relevant information and suggests existing materials, significantly accelerating response times. Companies that currently outsource first-line inquiry management can achieve up to an 80% reduction in costs by leveraging MedPro’s efficient in-house capabilities. This automation not only reduces expenses but also improves accuracy and consistency in responses.

When managing second-line inquiries, MedPro further optimizes the process through systematic literature research and advanced in-editor AI tools. These features enable companies to handle second-line inquiries up to 75% faster, thanks to substantial productivity gains. The platform’s ability to streamline complex responses and maintain current content contributes to a more efficient overall workflow.

By accelerating both response generation and inquiry analysis, MedPro helps reduce total inquiry volume—leading to significant savings in both time and cost. The result is a more efficient, economical inquiry management process that increases productivity while preserving quality and accuracy.

MedPro provides vital support to Medical Affairs teams by streamlining literature research, medical writing, and medical content management. The platform significantly reduces the time required for these activities, boosting overall team productivity. MedPro enables the rapid creation of high-quality medical content while ensuring strict compliance with regulatory standards and scientific best practices. Its advanced capabilities also reduce reliance on external medical writing agencies, generating substantial cost savings. With MedPro, Medical Affairs teams can operate more efficiently while maintaining full control over their content.

Yes, MedPro is highly scalable. Designed to grow with your organization, the platform can seamlessly expand to support additional medical teams, including local and cross-functional groups. It also integrates smoothly with related functions such as pharmacovigilance and research. Moreover, MedPro offers on-demand technical scalability, adapting to evolving requirements and increasing complexity. This ensures it remains effective and efficient as your operations expand.

MedPro provides access to a wide range of external information sources essential for comprehensive medical information management. With connections to over 100 sources, the platform ensures a robust and continuously updated information network. This includes literature databases such as PubMed and other research repositories, as well as regulatory information from major authorities like the EMA, FDA, and local regulatory bodies. In addition, MedPro offers access to safety and adverse event data. The platform can also integrate additional sources based on your company’s specific requirements, maintaining and updating information daily to ensure accuracy and relevance.

External information accessed through MedPro is updated daily to ensure you always have the most current data. Internal sources are synchronized in real time, providing immediate updates as changes occur. Users can also update or remove information as needed, keeping data relevant and accurate. All sources and timestamps are refreshed and transparently displayed, allowing users to easily track and verify the recency of the information.

MedPro offers automated translation in over 130 languages, delivering high-quality results across all content. Users can navigate the platform seamlessly in any supported language, ensuring efficient and accurate communication across regions.

MedPro offers robust service levels designed to meet your organization’s needs. We guarantee 99% uptime to ensure reliable platform access. Standard support includes regular maintenance and updates within 24 hours, while premium support offers 24/7 availability, priority response times, and dedicated account management. Additionally, customizable service plans are available to address specific requirements, including tailored training and advanced technical assistance. Our goal is to provide the support you need to make the most of MedPro and achieve your organizational objectives.

We offer individual user onboardings and on-demand training for all our customers. Our knowledge base, accessible to every user, contains detailed documentation and information on a wide range of use cases. You can contact your assigned Customer Success Manager at any time for additional support.

We integrate with external data sources such as literature databases (e.g., PubMed or ClinicalTrials.gov), as well as your internal data. Through third-party agreements, AVAYL can also provide access to password-protected or other commercial content, allowing users to view licensed materials directly within MedPro. In addition, AVAYL connects to internal evidence data and approved medical content via SharePoint or your document management system (e.g., Veeva). You can also connect your email inbox directly to MedPro to receive, log, and respond to medical inquiries from within the platform.

MedPro’s AI is designed to streamline workflows while upholding the highest standards of data privacy and security. Crucially, none of your company’s internal or confidential materials are used to train the AI. The platform’s models are pre-trained on trusted public and verified medical sources, ensuring that your proprietary data remains fully confidential and never contributes to the AI’s learning process.

MedPro operates on a subscription-based pricing model, with costs varying according to your organization’s specific needs and scale. Factors such as the selected modules and level of support determine the overall price. For a customized quote, please contact our sales team.

AVAYL offers flexible payment terms to suit your organization's financial structure. Payments can be made on a monthly, quarterly or annual basis, with discounts available for long-term commitments. Custom payment plans may also be arranged to meet specific business needs.

AVAYL stands out for its tailored approach to meeting the rigorous demands of the life sciences industry. It seamlessly combines AI-based research, content generation, and end-to-end document and inquiry management into a single, cohesive system. This integration ensures that AI functions not as an add-on, but as an integral part of a multi-step process that enhances the entire workflow.

Purpose-built for enterprise requirements, AVAYL adheres to stringent security and safety standards, safeguarding sensitive data while ensuring compliance with regulatory and scientific guidelines. The platform relies exclusively on trusted and verified medical data, ensuring the accuracy and reliability of all generated content. Every output includes full source citations, promoting transparency and easy integration into existing workflows.

Beyond its technical sophistication, AVAYL is designed to support comprehensive training and service needs. It offers tailored training programs and robust support to help users fully leverage its capabilities while maintaining the highest standards of quality and compliance. By combining advanced AI technology with enterprise-grade security, regulatory rigor, and dedicated service, AVAYL delivers a complete solution that drives efficiency and meets the complex demands of the life sciences industry.

General AI tools such as ChatGPT or Microsoft Copilot are built for broad, everyday tasks like generating content or summarizing information. While useful for simple text creation, they lack the depth and precision required in medical affairs. In a medical context, relying on such tools carries significant risks, including hallucinations—instances where AI produces incorrect or incomplete information not supported by real data.

MedPro goes far beyond these tools by integrating directly into the medical workflow—from research and content creation to editing and review. It incorporates real-world medical data and validated sources at every stage, ensuring that content is accurate, current, and aligned with the latest evidence. This eliminates common pitfalls of general AI tools, such as outdated or irrelevant data, and enables users to confidently create, update, and store content within their established workflows. With MedPro, every step—from researching studies to updating content for compliance—takes place within a single, integrated environment, ensuring consistency and minimizing the risk of error.

Veeva provides document management and medical inquiry solutions, but we extend these capabilities by covering more of the content lifecycle and offering deeper integration. While Veeva focuses on storing and managing content, MedPro not only stores it but also enables users to create and update materials directly within the platform. In addition, we integrate with study data, ensuring that all content is backed by the latest research and can be edited and stored without switching between tools.

For medical inquiry management, we go beyond simple logging and routing. Our system automates much of the process, including data extraction and logging, while integrating this information with your existing content. This allows users to quickly research, create, and review new material—resulting in faster, more accurate, and fully evidence-based responses. In short, MedPro enables teams to manage medical inquiries more efficiently, with stronger content integration, quicker turnaround times, and the highest standards of accuracy.