MedPro is a cloud-based software-as-a-service (SaaS) platform that leverages artificial intelligence to streamline and accelerate end-to-end medical information processes. Unlike traditional data systems, which lack automation, and AI solutions that struggle with reliability and workflow integration, MedPro offers a robust alternative. It automatically extracts information from incoming inquiries and suggests relevant existing materials. If adaptations are required, MedPro facilitates rapid, systematic literature research and provides in-editor AI functionalities, empowering Medical Experts to maintain control over the AI-driven process. This helps to unlock the full power of AI.

MedPro is designed for Medical professionals in the Life Science industry. Companies in this field receive daily medical inquiries from HCPs and patients and need to keep their medical content aligned with the latest clinical evidence. MedPro assists Medical Information Specialists, Medical Advisors, and other Medical Affairs experts by streamlining their workflows and ensuring their information is accurate and up-to-date.

Organizations that have adopted MedPro have reported up to 80% savings in costs associated with medical writing agencies and 1st line inquiry management services. Customers have also seen notable productivity improvements, with increases of up to 70% for teams such as Medical Information Specialists and Medical Advisors, and up to 25% in other medical functions. MedPro also enhances time to output while maintaining high-quality standards. Importantly, it ensures that medical experts retain full control over the content, leading to more efficient and accurate management of medical content.

Begin by reaching out to our team for a personalized demo, where we’ll walk you through the platform’s key features and show how it can be tailored to meet your organization’s specific needs. After the demo, we’ll work with you to design a plan that fits your operational and regulatory requirements, including choosing the right modules and configuring the platform to align with your workflows. Once the setup is complete, our team will guide you through onboarding, offering comprehensive training to ensure your staff is fully equipped to use MedPro effectively. From seamless data integration to role-based access setup, we’ll ensure your system is ready to support your team’s goals from day one.

Our dedicated support team is always available to assist during the onboarding process and beyond, ensuring a smooth transition and immediate productivity gains.

In a highly regulated industry where scientific rigor and balance is of utmost importance, we are taking several steps to ensure you can can trust any output provided by MedPro. Firstly, MedPro only works with trusted and verified medical sources as well as your own data, ensuring that any data that gets processes by the system is verified. Secondly, you remain in control of the detailed source selection, meaning that you can decide which information should be considered for your systematic research. Lastly, we transparently show citations and annotate cited sections on top of original references, streamlining review and approval of any information generated.

MedPro supports seamless integration of company internal data through various methods. The platform allows for the import and export of data in multiple formats, facilitating easy integration with your internal processes. Additionally, MedPro provides customizable APIs and integration tools to accommodate specific data requirements and ensure compatibility with your organization's existing infrastructure.

MedPro ensures the highest level of data security through a combination of advanced encryption, secure access controls, and regular security audits. All data is encrypted both in transit and at rest to protect sensitive information from unauthorized access. Role-based access controls allow organizations to manage user permissions, ensuring that only authorized personnel can view or modify data. Additionally, MedPro complies with industry standards and regulations, such as GDPR, and undergoes regular security audits to maintain the integrity and safety of your data. For more information, refer to our security page.

MedPro is built specifically for pharmaceutical and life-science teams and complies with requirements from Healthcare Authorities like EMA and FDA. If required, we support a GxP validation. Through MedPro’s unique architecture, embedding into medical processes and transparent tracing of references, we ensure compliance with the EU Artificial Intelligence Act as well as the Colorado AI Act.

MedPro offers a comprehensive solution that covers the entire workflow of handling medical inquiries, from initial 1st line inquiries, to complex 2nd line inquiries. This end-to-end platform includes robust features for research, writing, review, approval, and content management, ensuring a seamless process throughout.

For 1st line inquiries, MedPro automates the extraction of relevant information and suggests existing materials, which significantly speeds up the response time. Companies that have outsourced their 1st line inquiry management can realize up to an 80% reduction in costs by leveraging MedPro’s efficient, in-house capabilities. This automation not only reduces expenses but also enhances response accuracy and consistency.

In managing 2nd line inquiries, MedPro further optimizes the process by facilitating systematic literature research and providing advanced in-editor AI tools. This efficiency enables companies to handle 2nd line inquiries up to 75% faster, thanks to increased productivity. The platform’s ability to streamline complex responses and maintain up-to-date content contributes to a more efficient workflow overall.

By accelerating both the response generation and analysis of inquiries, MedPro helps reduce the total inquiry volume. This reduction leads to significant savings in both time and costs, making the entire inquiry management process more efficient and economical. With MedPro, organizations can achieve a higher level of productivity while maintaining the quality and accuracy of their responses.

MedPro provides invaluable support to Medical Affairs teams by streamlining the literature research, medical writing, and management of medical content. The platform significantly reduces the time required for these processes, thereby increasing overall team productivity. MedPro facilitates the rapid generation of high-quality medical content while ensuring strict adherence to regulatory standards and scientific best practices. Additionally, its advanced capabilities reduce the need for external medical writing agencies, resulting in considerable cost savings. With MedPro, Medical Affairs teams can achieve greater efficiency and maintain rigorous control over their content.

Yes, MedPro is highly scalable. Designed to accommodate the growing needs of your organization, the software can seamlessly extend to support additional medical teams, such as local medical and cross-functional groups. It also integrates with various functionalities, including pharmacovigilance and research teams. Moreover, MedPro offers technical scalability on demand, allowing it to adapt to your organization’s evolving requirements and increasing complexity. This ensures that MedPro remains effective and efficient as your operations expand.

MedPro provides access to a wide range of external information sources essential for comprehensive medical information management. With connections to 100+ sources, MedPro ensures a robust and up-to-date information network. This includes literature databases such as PubMed and other research repositories, as well as regulatory information from major authorities like the EMA, FDA, and various local regulatory bodies. Additionally, it offers data on safety and adverse events. The platform can also integrate additional sources based on your company’s specific requirements, maintaining and updating information daily to ensure relevance and accuracy.

External information accessed through MedPro is updated daily to ensure that you have the most current data available. Internal sources are synchronized in real-time, providing up-to-date information as soon as changes occur. Users also have the ability to update and delete information as needed, ensuring that the data remains relevant and accurate. All sources and dates are refreshed and transparently displayed, allowing users to easily track and verify the currency of the information.

MedPro offers automated translation in 130+ languages, delivering high-quality results for all content. Users can seamlessly navigate the system in any of these languages, ensuring efficient and accurate communication across diverse regions.

MedPro offers robust service levels designed to cater to your organization’s needs. We guarantee an uptime of 99%, ensuring reliable access to the platform. Our standard support includes regular maintenance and updates within a 24-hour period, while our premium support provides enhanced features such as 24/7 availability, priority response times, and dedicated account management. Additionally, we offer customizable service plans to meet specific requirements, including tailored training and advanced technical support. Our aim is to provide you with the support necessary to maximize your use of MedPro and achieve your organizational goals.

We offer individual user onbaordings and on-demand user training for all or customers. Our knowledge base, accessible to all users, contains a detailed documentation and information about a variety of use cases. You can reach out to your assigned customer success manager at any time if you require support.

We integrate with external data sources, such as literature databases (e.g. PubMed or ClinicalTrials.gov) as well as your internal data. Via third-party agreements, AVAYL can also offer access to password-protected or other commercial content by allowing the user to access content within the license agreement of the third party directly in MedPro. AVAYL also connects to internal evidence data as well as approved medical content via SharePoint or your Document Management System (e.g. Veeva). You can connect your E-mail inbox directly with MedPro, allowing you to receive, log and respond to medical inquiries directly from MedPro.

MedPro’s AI is designed to streamline workflows while maintaining the highest standards of data privacy and security. Importantly, none of your company's internal confidential material is used to train the AI. The platform's models are pre-trained on trusted public and verified medical sources, ensuring that your proprietary data remains confidential and never contributes to the AI’s learning process.

MedPro operates on a subscription-based pricing model. The pricing for MedPro varies depending on the specific needs and scale of your organization. Factors such as modules required, and level of support all influence the overall cost. For a customized quote, please contact our sales team.

AVAYL offers flexible payment terms to suit your organization's financial structure. Payments can be made on a monthly, quarterly or annual basis, with discounts available for long-term commitments. Custom payment plans may also be arranged to meet specific business needs.

AVAYL sets itself apart with a tailored approach designed to meet the rigorous demands of the Life Science industry. It uniquely combines AI-based research, content generation, and comprehensive document and medical inquiry management into a single, cohesive system. This integration ensures that AI is not just an additional tool but an integral component of a multi-step process that enhances the entire workflow.

Specifically built for enterprise requirements, AVAYL adheres to stringent security and safety standards, safeguarding sensitive data while ensuring compliance with regulatory and scientific guidelines. The platform uses only trusted and verified medical data, guaranteeing the accuracy and reliability of all generated content. AVAYL also provides sources and citations for every output, promoting transparency and ease of integration into existing workflows.

In addition to its advanced features, AVAYL is designed to support comprehensive training and service needs. It offers tailored training programs and robust support services to ensure that users can fully leverage its capabilities and maintain high standards of quality and compliance. By combining sophisticated AI technology with enterprise-grade security, regulatory adherence, and dedicated support, AVAYL delivers a complete solution that enhances operational efficiency and meets the complex needs of the Life Science industry.

General AI tools, such as ChatGPT or Microsoft Co-Pilot, are designed for broad, everyday tasks like generating content or summarizing information. While useful for simple text creation, they lack the depth and precision required for medical affairs. In a medical setting, relying on these tools introduces risks such as hallucinations, where AI can generate incorrect or incomplete information that isn't backed by real data.

Our platform goes far beyond these tools by embedding into the entire medical workflow, from research to content creation, editing, and review. We integrate real-world medical data and validated sources directly into the process, ensuring the content is not only accurate but also current with the latest research. This prevents the common pitfalls of general AI tools, like using outdated or irrelevant data, and allows users to confidently create, update, and store content within their workflows. With our system, every step—whether researching studies or updating content for compliance—happens within one integrated environment, ensuring consistency and minimizing the risk of errors.

Veeva provides document management and medical inquiry solutions, but we take those functionalities further by covering more of the content lifecycle and offering deeper integration. For document management, while Veeva stores and manages content, we not only store it but also enable you to create and update it directly within the platform. Additionally, we integrate with study data, meaning that your content is always backed by the latest research, and you can edit and store it without switching between tools.

When it comes to medical inquiry management, we go beyond logging and routing inquiries. Our system automates much of the process, including data extraction and logging, but also integrates this information with your existing content and allows you to quickly research, create, and review new material. This makes the process faster and ensures that your responses are more accurate and backed by reliable, up-to-date data. In short, you can handle medical inquiries more efficiently, with better integration of relevant content and quicker response times, all while maintaining the highest standards of accuracy.