About the Role
AVAYL is a fast-growing, VC-backed startup transforming Medical Affairs in the life sciences industry through AI-powered solutions. Every day, healthcare professionals and patients reach out to life science companies seeking critical medical information—often highly specialized, not publicly available, or difficult to contextualize for a specific patient case.
Traditionally, generating scientifically profound, regulatory-compliant responses can take weeks. AVAYL’s AI-driven capabilities significantly accelerate this process without compromising scientific rigor or compliance standards. As a result, we empower healthcare professionals with high-quality, evidence-based information on the very same day, helping them make better-informed treatment decisions for their patients.
At AVAYL, we are building the future of Medical Affairs, fast, responsibly, and with impact.
You should join AVAYL if you:
Are deeply purpose-driven and motivated by meaningful impact
Thrive in fast-changing environments and adapt quickly to new challenges
Hold yourself to exceptionally high quality standards and care about precision
Want to see tangible results from your work in a short period of time
Are excited by the growth opportunity of a lifetime in a high-velocity startup
AVAYL may not be the right fit if you:
Prefer slow-paced or highly structured environments
Struggle with change or ambiguity
Compromise on quality when under pressure
Are uncomfortable working with urgency and sustained intensity
Are not ready to go the extra mile to build something exceptional from the ground up
Role Overview
We are looking for a highly motivated Customer Operations Manager to support our commercial and customer delivery activities as AVAYL scales.
This is an entry-level role with high ownership and growth potential, ideal for someone who thrives in a fast-moving environment and enjoys taking initiative. You will work closely with the Growth Director, Strategic Projects Manager, AVAYL leadership team (CEO/CTO) and tech team to ensure smooth execution across the entire customer journey—from early pipeline preparation to successful onboarding and user adoption.
Your role will combine customer operations, project support, and cross-functional coordination. You will help prepare customer-facing materials, manage operational tasks within the sales pipeline, and support onboarding initiatives that help our clients successfully adopt and master AVAYL’s platform.
This role is perfect for someone who enjoys helping wherever needed, building structure in a fast-growing organization, and contributing directly to customer success in a high-impact AI company.
Key Responsibilities
Customer Onboarding & Adoption Support
Support the Strategic Projects Manager, CEO, and CTO in onboarding new customers and ensuring smooth implementation.
Assist in organizing and coordinating onboarding sessions, user trainings, and workshops for new users.
Help customers build capabilities and confidence in using AVAYL’s platform effectively.
Contribute to the creation and maintenance of onboarding materials, guides, and best practices.
Consolidate and analyze user adoption metrics and engagement data to track customer success and product usage.
Prepare internal summaries and reports that help guide customer strategy and product improvements.
Help identify opportunities to improve the customer journey and onboarding experience.
Work closely with the technology team to support testing initiatives and gather user feedback.
Assist with internal coordination between growth, product, and leadership teams.
Customer Pipeline & Growth Operations
Support the Growth Director in managing and organizing the commercial pipeline, ensuring opportunities are tracked and operationally prepared.
Prepare customer materials, presentations, and supporting documentation for meetings, demos, and proposals.
Help coordinate internal preparation for customer discussions, including gathering insights, data, and product information.
Maintain structured documentation and internal processes for pipeline and customer engagement activities.
Support the succesful execution of key events such as webinars and on-site meetings
In short, this role requires someone who is proactive, organized, and willing to step in wherever needed to support customers and internal teams.
Qualifications
Master’s degree in business, life sciences, or a related field
Strong interest and experience in customer operations, startups, and AI-driven products
Highly organized with strong attention to detail and ability to manage multiple tasks
Excellent communication skills with the ability to prepare clear and professional materials
Comfortable working in a fast-moving, ambiguous startup environment
Strong ownership mindset and willingness to go the extra mile
Analytical mindset with the ability to work with data and user metrics
Prior experience through internships or early roles in startups, consulting, operations, or project environments is a plus
Interest in life sciences or healthcare is beneficial but not required
What We Offer
Impact from day one: Work directly on meaningful projects that help transform Medical Affairs and improve access to medical information.
Direct exposure to leadership: Collaborate closely with the AVAYL founding team, gaining insight into strategy, product, and company building.
Accelerated career growth: Take ownership early and develop skills across customer success, operations, and AI product implementation.
Builder culture: Be part of a team where initiative, ideas, and creativity are encouraged and rewarded.
Innovative technology: Work with cutting-edge AI solutions that deliver measurable value to pharmaceutical companies and healthcare professionals.
Collaborative team: Join a highly motivated, purpose-driven team dedicated to excellence, speed, and meaningful impact.