About the Role
Join AVAYL as User Intelligence & Insights Manager
AVAYL is a fast-growing, VC-backed startup transforming Medical Affairs in the life sciences industry through AI-powered solutions. Every day, healthcare professionals and patients rely on AVAYL to access highly specialized medical information—often complex, not publicly available, or difficult to contextualize for a specific patient case. To deliver the best experience, we need to understand how users interact with our platform, where challenges arise, and what opportunities exist to improve adoption and value.
We are looking for a User Intelligence & Insights Manager to track platform usage, analyze user behavior, gather market intelligence, and translate these insights into actionable recommendations for our tech, project, and commercial teams. This role ensures that AVAYL continues to innovate, differentiate, and deliver a seamless experience for users and clients.
You should join AVAYL if you:
Are deeply purpose-driven and motivated by meaningful impact
Thrive in fast-changing environments and adapt quickly to new challenges
Are curious, highly analytical and can consolidate your insights and prioritize
Are passionate about understanding users and markets
Want to see tangible results from your work in a short period of time
Enjoy turning data into insights that directly influence product, customer experience, and business decisions
AVAYL may not be the right fit if you:
Prefer slow-paced or highly structured environments
Are uncomfortable working with ambiguity or exploratory analysis
Avoid collaboration across multiple teams or functions
Are not ready to go the extra mile to improve products and customer experience
At AVAYL, we are building the future of Medical Affairs—fast, responsibly, and with impact.
Role Overview
This role is ideal for someone who thrives at the intersection of user analytics, product improvement, and market intelligence. You will track system usage, identify issues and opportunities, analyze competitor offerings, and provide actionable insights to help AVAYL’s tech, project, and commercial teams deliver better experiences, improve adoption, and differentiate our products.
You will work closely with project managers to help optimize user training, with tech teams to identify and prioritize bugs and enhancements, and with commercial teams to understand competitive positioning. This is a builder role: you will design processes for tracking and reporting insights, and continuously shape how data informs decision-making.
Key Responsibilities
Monitor and analyze user behavior and system usage, identifying patterns, issues, and opportunities to improve adoption and experience
Track bugs, errors, and pain points in collaboration with tech teams, providing actionable intelligence to prioritize fixes and enhancements
Partner with project managers to inform user training programs and improve onboarding effectiveness
Conduct ongoing market and competitor analysis, identifying trends, feature gaps, and differentiation opportunities
Collect, organize, and communicate insights in clear, actionable formats for tech, commercial, and project teams
Develop dashboards, reports, and processes to track user engagement, adoption, and feedback continuously
Collaborate cross-functionally to ensure insights are incorporated into product improvements, workflow optimizations, and customer experience enhancements
Stay up to date with industry best practices in user intelligence, analytics, and market research
Qualifications
2–5 years of experience in product analytics, user research, market intelligence, or business analysis, preferably in SaaS or enterprise software
Strong ability to analyze data and translate it into actionable recommendations
Experience with user tracking, analytics tools, dashboards, and reporting
Excellent collaboration skills; able to work closely with tech, project, and commercial teams
Curious, detail-oriented, and proactive in identifying opportunities for improvement
Strong written and verbal communication skills
Comfortable working in a fast-paced, high-growth startup environment
What We Offer
Impact from day one – Directly influence product, user experience, and adoption across enterprise clients
High-visibility projects – Work with AVAYL’s tech, project, and commercial teams to shape decision-making
Professional growth – Develop expertise in user intelligence, product analytics, and market insights in a high-growth startup
Entrepreneurial environment – Help define processes, tools, and frameworks for user tracking, insights, and competitive intelligence
Innovative technology – Partner with teams leveraging AI-driven solutions to transform Medical Affairs
Collaborative culture – Join a highly motivated, purpose-driven team dedicated to excellence, speed, and meaningful impact
This version frames the role as strategic, analytical, and cross-functional, emphasizing:
Tracking user behavior and identifying issues
Providing insights for tech, project, and commercial teams
Conducting market and competitor research
Driving continuous improvement and product differentiation